Warranty
Register your warranty
Registering your warranty makes it easier for us to quickly find the information we need about your furnace.
An authorized qualified technician must perform the installation in accordance with the instructions supplied with this product and all local and national building codes
WOOD FURNACE WARRANTY SUMMARY
- Wood heating
- Pellet heating
- Others
| Description | Parts | Labour |
|---|---|---|
| Castings, combustion chamber (welds only), castings, and heat exchanger (welds only) | 10 years*** | 3 years*** |
| Stainless steel combustion chamber components, secondary air tubes*, surrounds and heat shields and ash drawer | 5 years | 1 year*** |
| Carbon steel combustion chamber components, glass retainers, handle assembly, vermiculite, C-Cast or equivalent baffle* | 3 years | 1 year*** |
| Electrical elements, blowers, heat sensors, switches, rheostat, relays, damper motor, fan limit control, PC board, wiring, and other controls | 2 years | 1 year*** |
| Ceramic glass (thermal breakage only*), paint (peeling), gaskets, insulation, and ceramic fibre blankets | 1 year | N/A |
| Firebrick | N/A | N/A |
| All parts replaced under the warranty | 90 days | N/A |
*Pictures required ** Parts under the 10 years limited warranty are entitled to one replacement during that period. *** Applicable only if installed by an authorized professional and/or accredited by the local building code.
| Description | Parts | Labour |
|---|---|---|
| Combustion chamber (welds only*), heat exchanger (welds only*), and cast-iron door framing. | 10 years ** | 3 years *** |
| Surrounds and heat shields, auger and auger tube, ash drawer, trims (aluminum extrusions) and plating (defective manufacture*). | 5 years | 1 year *** |
| Rotary valve, glass retainers and handle assembly, burn pot and baffle. | 3 years | N/A |
| Blowers, auger motor, PC board, igniter, heat sensors, switches, wiring, rheostat, and other controls. | 3 years | 1 year*** |
| Paint (peeling*), ceramic glass (thermal breakage only*), gaskets, insulation, panels, ceramic fibre blankets and other options. | 1 year | N/A |
| All parts replaced under the warranty | 90 days | N/A |
*Pictures required. ** Parts under the 10 years limited warranty are entitled to one replacement during that period. *** Applicable only if installed by an authorized professional and/or accredited by the local building code.