Warranty

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PRIVILEGE WARRANTY

Smart consumers who do business with an authorized PSG dealer benefit from the privilege warranty as well as professional and hassle-free installation service.

STANDARD WARRANTY

If you purchase a PSG Caddy series furnace from a non-authorized dealer or opt to install it yourself, PSG will provide the standard warranty only.

WOOD FURNACE WARRANTY SUMMARY

  • Wood heating
  • Pellet heating
PRIVILEGE WARRANTY REGULAR WARRANTY
Description Parts Labour Parts Labour
Castings, combustion chamber (welds only*), castings, and heat exchanger (welds only*). Lifetime 3 years Lifetime N/A
Stainless steel firebox components, secondary air tubes*, surrounds and heat shields, ash drawer, and plating (defective manufacture*). 5 years 3 years 5 years N/A
Carbon steel firebox components, glass retainers, handle assembly, C-Cast and vermiculite baffle*. 3 years 1 year 3 years N/A
Oil burner, electrical elements, blowers, heat sensors, switches, rheostat, relays, damper motor, fan limit control, PC board, wiring, and other controls. 2 years 1 year 2 years N/A
Ceramic glass (thermal breakage only*), paint (peeling*), gaskets, insulation, and ceramic fibre blankets. 1 year N/A 1 year N/A
Firebrick. N/A N/A N/A N/A

* Pictures Required

Download the complete privilege warranty booklet >
Download the complete basic warranty booklet >

PRIVILEGE WARRANTY REGULAR WARRANTY
Description Parts Labour Parts Labour
Combustion chamber (welds only*), heat exchanger (welds only*) and cast iron door framing. Lifetime 3 years Lifetime N/A
Surrounds and heat shields, auger and auger tube. 5 years 3 years 5 years N/A
Ash drawer, trims (aluminum extrusions) and plating (defective manufacture*). 5 years N/A 5 years N/A
Rotary valve, glass retainers and handle assembly. 3 years 1 year 3 years N/A
Burn pot and baffle. 3 years N/A 3 years N/A
Blowers, auger motor, PC board, igniter, heat sensors, switches, wiring, rheostat and other controls. 2 years 1 year 2 years N/A
Paint (peeling*), ceramic glass (thermal breakage only*), gaskets, insulation, panels, ceramic fibre blankets and other options. 1 year N/A 1 year N/A
All parts replaced under the warranty. 90 days N/A 90 days N/A

* Pictures required

Download the complete privilege warranty booklet >
Download the complete basic warranty booklet >