Warranty
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PRIVILEGE WARRANTY
Smart consumers who do business with an authorized PSG dealer benefit from the privilege warranty as well as professional and hassle-free installation service.
STANDARD WARRANTY
If you purchase a PSG Caddy series furnace from a non-authorized dealer or opt to install it yourself, PSG will provide the standard warranty only.
WOOD FURNACE WARRANTY SUMMARY
- Wood heating
- Pellet heating
- Others
| PRIVILEGE WARRANTY | REGULAR WARRANTY | |||
|---|---|---|---|---|
| Description | Parts | Labour | Parts | Labour |
| Castings, combustion chamber (welds only*), castings, and heat exchanger (welds only*) | Lifetime** | 3 years | Lifetime** | N/A |
| Stainless steel firebox components, secondary air tubes*, surrounds, heat shields and ash drawer | 5 years** | 3 years | 5 years** | N/A |
| Carbon steel firebox components, glass retainers, handle assembly, vermiculite, C-Cast or equivalent baffle* | 3 years** | 1 year | 3 years** | N/A |
| Oil burner, electrical elements, blower motor, blower assembly, heat sensors, switches, rheostat, relays, damper motor, fan limit control, PC board, wiring, and other controls | 2 years | 1 year | 2 years | N/A |
| Ceramic glass (thermal breakage only*), paint (peeling*), gaskets, insulation, and ceramic fibre blankets | 1 year | N/A | 1 year | N/A |
| Firebrick | N/A | N/A | N/A | N/A |
| All parts replaced under the warranty | 90 days | N/A | 90 days | N/A |
* Pictures Required **Limited to one replacement
Download the complete privilege warranty booklet >
Download the complete basic warranty booklet >
| PRIVILEGE WARRANTY | REGULAR WARRANTY | |||
|---|---|---|---|---|
| Description | Parts | Labour | Parts | Labour |
| Combustion chamber (welds only*), heat exchanger (welds only*) and cast iron door framing. | Lifetime | 3 years | Lifetime | N/A |
| Surrounds and heat shields, auger and auger tube. | 5 years | 3 years | 5 years | N/A |
| Ash drawer, trims (aluminum extrusions) and plating (defective manufacture*). | 5 years | N/A | 5 years | N/A |
| Rotary valve, glass retainers and handle assembly. | 3 years | 1 year | 3 years | N/A |
| Burn pot and baffle. | 3 years | N/A | 3 years | N/A |
| Blowers, auger motor, PC board, igniter, heat sensors, switches, wiring, rheostat and other controls. | 2 years | 1 year | 2 years | N/A |
| Paint (peeling*), ceramic glass (thermal breakage only*), gaskets, insulation, panels, ceramic fibre blankets and other options. | 1 year | N/A | 1 year | N/A |
| All parts replaced under the warranty. | 90 days | N/A | 90 days | N/A |
* Pictures required
Download the complete privilege warranty booklet >
Download the complete basic warranty booklet >